<p>As a Customer Experience Associate, you are responsible for providing both new and existing customers with a best-in-class service experience. You will have a varied workload including building and maintaining strong customer relations, dealing with complex inquires or complaints promptly, accurately and within company specified time frames or as promised to the customer.</p><p>&nbsp;</p><h4>The Person</h4><p>• Have successfully completed GCE O/L and A/L<br>• Between ages of 18 and 25<br>• IT literacy skills<br>• Fluent in English and Sinhala (Tamil is an advantage)<br>• Excellent verbal communication skills<br>• Professional work ethic with flexibility and willingness to learn new skills.</p>

Preimium Customer Care Officer

Nhance Recruitment

<h3>Brief</h3><p>&nbsp;</p><p>We are looking for a dynamic professional with a passion to further an advanced career in Merchandising. Working with an experienced, credible professional team, you can aspire to become a sought-after professional in the future. The ideal candidate should be an energetic, team player with excellent communication skills – hardworking towards delivering end objectives by working seamlessly in a team environment.</p><p>&nbsp;</p><h3>The Job</h3><ul><li>Ensure all fabrics and trims used in development are sourced from pre-approved suppliers.</li><li>Follow all company SOP’s for fabric and trim developments. In particular, ensure the base test is available for all new fabrics.</li><li>Organizing fabrics, trims, and embellishments.</li><li>Raise sample fabric/ services (e.g. washing) PO's according to the SOP and ensure checking and approval of invoices prior to the payment.</li><li>Manage sampling critical path and ensure planned sample delivery dates are achieved.</li><li>Ensure all raw material prices have been negotiated and consumptions and CM’s have been calculated correctly.</li><li>Ensure On-time delivery performance and On-time Samples to the Customer.</li></ul><p>&nbsp;</p><h3>The Person</h3><p>&nbsp;</p><ul><li>3-4 years of experience as a Development Merchandiser</li><li>A degree/ Diploma or professional qualification in Marketing or Merchandising</li><li>Strong negotiation and Analytical skills</li><li>Excellent verbal and written communication skills</li><li>Proficiency in Windows, including MS Word, Excel, and PowerPoint, Knowledge of ERP system will be an added advantage</li><li>Should possess a can-do, proactive attitude.</li><li>An excellent team player with the ability to be self-motivated and work independently</li><li>Excellent time management- able to work to tight deadlines, super organized, should be able to work with ad hoc/urgent requests.</li></ul>

Development Merchandiser

<h3>Responsibilities</h3><ul><li>Plan, organize and execute tasks and resources in achieving Operational excellence in overall product portfolios&nbsp;</li><li>Responsible for strategizing and implementing the Operational governance and Compliance monitoring framework&nbsp;</li><li>Drive the operational team in achieving set KPI’s to execute within agreed SLA’s to ensure smooth functioning throughout the process.&nbsp;</li><li>Recommend and use best class assessment tools to ensure complaints are resolved within SLA’s.&nbsp;</li><li>Regular reviews to identify gaps in processes and recommend strategic initiatives to improve performance&nbsp;</li><li>Lead teams on accurate and on time Merchant creation and configuration while achieving given SLA period&nbsp;</li><li>Ensure timely customer wallet cleansing, dormant wallet blocking, KYC related wallet blockings takes place as a mandatory requirement by regulator CBSL.</li><li>Ensure merchant servicing processes and SLA’s are in place and achieve set service levels and support.&nbsp;</li><li>Monitoring Mobile money customers &amp; merchant transactions as required by regulation order to satisfy the statutory requirements.</li><li>Identify, report and rectify / recommend solutions for violation of regulatory requirements in the existing processes&nbsp;</li><li>Ensure timely implementation of CBSL directions/instructions to be in compliance with expectations&nbsp;</li><li>Ensure development requirements in tech and platform are supported and facilitated by BU for operational excellence and compliance&nbsp;</li><li>Facilitate internal and external audits including but not limited to information security audits/ custodian bank audits / Central Bank audits and GSMA audit and PCIDSS Audit&nbsp;</li><li>Drive Simplification, Process excellence &amp; Digitization to improve efficiency &amp; EE (Employee Effort)&nbsp;</li><li>Identify the key gaps to drive achievement and action planning for operational support&nbsp;</li><li>&nbsp;Establish the parameter and set up Ops dashboard to report on KPI’s and exceptional reports for monitoring and auctioning&nbsp;</li><li>Conduct regular reviews and meetings with key stakeholders for operational improvement &nbsp;</li></ul><h3>Requirements</h3><ul><li>Degree in Business Management / Commerce or equal professional qualification, Holding MBA would be an added advantage&nbsp;</li><li>Excellent communications skills, interpersonal skills, analytical skills and decision making capabilities&nbsp;</li><li>Minimum of 12 years’ experience in compliance, regulatory and banking operations</li></ul>

Senior Manager - Digital Services, Operations and Compliace

<h3>The Job</h3><ul><li>Being the most strategic, trusted, and preferred partner for the customer and internal stakeholders to make sure customer technical necessities are met and maintained at the highest level.</li><li>Provide the best solution to the customer using the products / Solutions stack that the company offers.</li><li>Ensuring all Tech related issues are handled smoothly during pre-sales and post-sales.</li><li>Providing solutions to all internal parties in order to provide the optimal solution to the customer.</li><li>Assist Solution engineers to propose futuristic solutions to align the company network and customer network to generate a win-win situation for both parties.</li><li>Actively engaging with the Business Units and providing the best solutions to customers.</li><li>Analyze current customer network performance and predict any future issues to prevent them from Electronicsoccurring.</li><li>Taking proactive measures to avoid frequent faults and ensuring smooth operations in the future.</li><li>Take up necessary discussions and actions as preventive measures with customers and internal stakeholders.</li><li>Introduce industry best practices to both customers and internal teams.</li></ul><p>&nbsp;</p><h3>The Person</h3><p>• Bachelors in Engineering in Electrical / Electronic / Telecommunications or HND along with 4 - 5 years of work experience.<br>• Should possess sound knowledge in telecommunication, networking.<br>• Knowledge in IoT, Cloud, IDC would be an added advantage.<br>• Should be able to understand customers' technical needs.<br>• Proven track record of excellent customer handling skills.<br>• Outgoing personality.<br>• Negotiation skills with strong perseverance to solve issues.<br>• Excellent interpersonal and communication skills.<br>• Should possess Excellent Analytical Knowledge.</p>

Assisant Manager - Technical Account Management

<h3><strong>Requirements</strong></h3><ul><li>Extensive knowledge and experience in Object-Oriented Design and development patterns.</li><li>Knowledge in Front-end JavaScript frameworks/libraries such as Angular, React</li><li>Thorough understanding and experience in Java frameworks and JEE<br>technologies including spring boot framework, Hibernate, JPA, Web Services.&nbsp;</li><li>Knowledge in scripting languages and technologies such as XHTML, DHTML, XML, JavaScript, CSS.</li><li>Hands-on experience in 'Agile' project environments and have mastered one or more Agile processes including activities such astest-driven development, continuous integration and/or pair programming.</li><li>&nbsp;Experience in database design and development with MySQL, PostgreSQL or Oracle.</li><li>Knowledge in using UML in different phases of the projects.</li><li>&nbsp;Learn new technologies quickly and willingness to learn and work on multiple technologies including mobile technologies.</li><li>Develop applications within the time with zero defects</li><li>Must have excellent analytical/problem-solving skills.</li><li>Experience on Jira and bitbucket will be an added advantage.</li><li>&nbsp;Design, implementation and maintenance of all stages of the SDLC and product life-cycle.</li><li>Good in spoken and written English.</li></ul>

Senior Software Engineers and Software Engineers

<h3>Responsibilities</h3><ul><li>Define end-to-end solutions to enable new payment methods and new partner integrations.</li><li>Identify dependencies on other products to deliver a complete end-to-end solution.</li><li>Define and implement a strategy for building new integrations with payments processors in different market segments.</li><li>Contribute to the development of the overall product strategy &amp; the product roadmap for payment processing to support market expansion.</li><li>Evaluate new product opportunities and bring forward proposals for products to expand the capabilities that are aligned with the business.</li><li>Stay up to date on competitors’ activities and market trends to ensure the company is well ahead of the curve on the same.</li><li>Assist in the preparation of the annual business plan.</li><li>Assist in the design of product platform solutions with APIs, services, and data-driven insights that deliver world-class experiences across payments processing and Merchant Management.</li><li>Be a part of the scrum team, assist in defining product requirements and collaborate with project managers, vendor, scrum teams, and the PLA team to plan for development and launch.</li><li>Having a strong understanding and empathy with sellers/merchants is required using the Payments platform and developers building on the platform.</li><li>Ensure the health of the platform by balancing new features with maintenance and technical depth.</li><li>Coordinate with the data and analytics team to ensure timely availability of all required data and reports.</li><li>Work with user experience and consumer service teams to ensure a hassle-free, seamless experience for customers in availing of Payment ap.</li><li>Collaborate with the IT teams to ensure resolution is smooth and dependencies are reduced.</li><li>Ensuring benchmark customer experiences on the Platform including end-to-end journey experience by working closely with all product owners and CS teams related to the Platform.</li><li>Constantly strive to improve user interface based on customer usage data and other analytical insights.</li><li>Ensure all existing and to be developed digital products comply with regulatory, as well as operational, risk, and statutory compliance requirements.</li></ul><p>&nbsp;</p><h3>Requirements</h3><ul><li>Degree in Finance / Economics / Engineering or equivalent professional qualification.</li><li>Sound understanding of Digital Fintech products’ development process.</li><li>Should have excellent communication skills, strong conceptualization skills, and decision-making capabilities.</li><li>Minimum of 10 years experience in the related areas including Fintech Payments / digital banking sector.</li></ul>

Manager - Payments and Merchant Platform

<h3>Responsibilities<br>&nbsp;</h3><ul><li>Responsible for Architectural Analyze, Design, Plan, and Deliver cloud, IOT, and security services for Enterprise customers, analyzing customer requirements in cloud, IOT &amp; Security services, consulting customers for necessary improvement and design architecture so that customer expectation are met with SLAs.</li><li>Require to managing the Cloud, IOT &amp; Security services development projects to ensure the business/management directions are implemented to compete with the market and ensure the operations are meeting the ISMS operational procedures.</li><li>Responsible for handling research and development of new technologies, services to design IOT services for customer expectation.</li><li>Require to manage SaaS-related projects including architecting designs; RFP preparation, vendor evaluation, and project management of the technical aspect of IoT.</li><li>Ensure to design interconnecting to transport network elements, disaster recovery solutions, other operator interconnections and lead Dialog in discussions with 3rd party operators.</li><li>Lead the team to design, deliver, and support and service solutions for cloud, IOT &amp; SaaS Service customers in line with industry best practice.</li><li>Responsible for handling the technical aspects of new product development tasks including interactions with business/product teams and responsible for a market study of new services.</li><li>Require to manage teams in achieving SLA as agreed with the business team and handling the support function of cloud services to ensure the required SLA are achieved.<br>&nbsp;</li></ul><h3>Requirements</h3><p>&nbsp;</p><ul><li>Should Possess a degree in Engineering (Hons).</li><li>ITIL or any IT operations management certification and Network, virtualization, storage related professional certifications like: CCNA, CCNP, VCP, etc would be an added advantage.</li><li>Require to having in depth knowledge on Open Stack/ Linux Systems/Telecom/IT/IDC Engineering background to operate systems</li><li>Excellence skills in network, computing and Storage domain.</li><li>Minimum 5 years’ experience in Systems/Cloud Services/ Relevant operations and planning would be an added advantage.</li></ul>

Lead Engineer - Enterprise Cloud & Security Solutions

<h3>Responsibilities</h3><p>&nbsp;</p><ul><li>Act as the brand owner of Fintech hub and ensure all marketing activities are executed on time and drive Fintech hub brand awareness amongst a relevant audience.</li><li>Lead Digital marketing efforts for all brands under Digital Services covering strategy, performance, growth, and execution.</li><li>Translate complex Digital marketing data into easily, understandable insights and leverage these insights to identify solutions and develop new ideas.</li><li>Manage the Digital Marketing budget and ensure that User Acquisition and retention performance reach the business plan objectives.</li><li>Set up campaigns and build community through existing and new social media channels and continuously improve Social media engagement across all social channels.</li><li>Work closely with Business teams to ensure alignment and consistency between Business strategy and objectives.</li><li>Conceptualize and Create relevant marketing materials for effective execution of marketing plans.</li><li>Identify and keep up with the latest trends and technologies impacting FinTech and digital marketing.</li><li>Monitor campaign performance and provide suggestions to increase ROI on marketing spend.</li><li>Prepare accurate reports on the overall performance of digital marketing campaigns</li><li>Implementation of promotional campaigns in coordination with Business teams and ensuring all campaigns are executed on time adhering to set processes and guidelines.</li><li>Working closely with Business, Sales, decision-making, and Operations teams assisting with new product launches.</li><li>Coordinate with advertising and media experts to improve marketing results and plan and run conversion testing and other experiments.&nbsp;</li><li>Monitor and report on the effectiveness of marketing campaigns and communications.</li><li>Create and generate appropriate reports for senior management decision-making.</li><li>Ensure processing of all marketing-related expenses in a timely manner.&nbsp;</li></ul><p>&nbsp;</p><h3>Requirements</h3><ul><li>&nbsp;Degree in Marketing or equal professional qualification</li><li>&nbsp;Should have communication skills, excellent business writing, and reporting skills, and strong analytical skills.</li><li>Minimum of 5 years experience in the relevant area.</li></ul>

Brand Manager

<h3>Responsibilities</h3><ul><li>Responsible to Conduct and delivering standard and custom social media reports, hosting discovery sessions with stakeholders to understand the business need and translating this into constructed queries that will monitor the social conversation for internal teams as well as competitive brands, programs, products, marketing campaigns, on dive and events.</li><li>Accountable to dive deep into the data to uncover drivers of social buzz, then translate the data into a compelling story and deciphering what is important, meaningful data and then communicating the concise story in a way that allows the business to make decisions based on diving into the reports.</li><li>Require monitoring queries, social conversation for internal client teams as well as competitive brands, Influencers.</li><li>Ensure to leverage social technology to react and respond to topics or specific posts made by users/customers on social networks whilst ensuring brand reputation.</li><li>Enhance social engagement on new product launch, campaign launch, crisis management, conference monitoring.</li><li>Closely work with social platforms to track, monitor, and delete content that may harm the brand image of the Company.</li><li>Responsible to implement social analysis for campaigns/events and presenting insights and advice on actions to take from an optimizations standpoint.</li><li>Adhere to Global Social Listening collaboration requirements including upkeep of shared calendars and the storage of report agreement documents and delivered reports.</li></ul><p>&nbsp;</p><h3>Requirements</h3><ul><li>Having a bachelor’s Degree in Mathematics, Statistics, Marketing, Communications, Economics, Computer Science, Information technology or Human-Computer Interaction or related educational concentration would be an added advantage.</li><li>Relevant experience pulling data from social media listening/analytics tools such as Talkwalker/Brand24/ Sprinklr/Google Trends/Sprout Social etc.</li><li>Excellent written and verbal communication skills</li><li>Minimum 2 to 3 years professional experience in marketing/business analytics, statistical analysis, predictive modeling, or segmentation experience setting.</li></ul>

Lead Social Analyst

<h3>Job Profile</h3><p>&nbsp;</p><p>• Lead local Digital &amp; Technology team and orchestrate OpCo digital transformation in line with MT priorities.<br>• Maintain an integrated end-to-end view of all local digital &amp; technology initiatives and prioritize/reallocate resources where appropriate.<br>• Ensure successful solutions by pressure testing solutions, providing technical vision, coaching teams, and providing high-impact support.<br>• Oversee design and implementation of digital &amp; technology principles high-quality, policies, and processes.<br>• Supervise data management and governance to ensure readily available and high quality data.<br>• Ensure stable technology backbone (Network, EUD, Collaboration, etc.) in place and functioning<br>• Ensure cyber security measures are in place along with contingency plans to ensure the integrity of systems, information, and business continuity.<br>• Lead implementation of Agile WoW and cross-functional product teams, and support the digital upskilling of the overall workforce.</p><p>&nbsp;</p><h3>Candidate Profile</h3><p>&nbsp;</p><p>• 8+ years’ overall experience, with 5+ in IT/digital transformation and 3+ years leading a similar size organization.<br>• Possess business knowledge and understanding, preferably in the industry or at least in an adjacent one.<br>• Proven ability to deliver transformational technological projects<br>• Experience with incorporating data and analytics in decision making<br>• Demonstrated ability to hire and develop world-class talent, and construct a team to deliver operational excellence<br>• Excellent leadership and communication skills<br>• Proven strategic thinking<br>• Strong project delivery, planning, and change management skills<br>• Experience with Agile ways of working<br>• Ability to explain complex technical processes to business stakeholders<br>• Ability to build and maintain strong collaborative relationships with leaders across the business&nbsp;</p>

Head of Digital and Technology

<h3>Responsibilities</h3><ul><li>Responsible for the execution of digital marketing campaigns for the Business Units &amp; support functions.</li><li>Accountable for the end-to-end online strategy for category, end to end campaign design, implementation, optimization, measurements/ROI, and reporting.</li><li>Require developing category/brand plans in line with product funnel and go to market (GTM) management.</li><li>Ensure that the organization’s brand and identity are adhered to in campaigns and in all communication channels.</li><li>Analyze available analytics as well as market metrics to improve the online customer experience.</li><li>Responsible for the generation of reports to analyze campaign/category performance, monitor and manage benchmarks for CPA, CPM, CPC, and CPI.</li><li>Managing digital campaign creative with agency/creative teams – banners, videos, templates, targets, product placements, etc.</li><li>Liaising with agency partners on industry-first innovations, training, and workshops, etc.</li><li>Require to track budget management across multiple digital channels and budget utilization.</li></ul><p>Accountable for reporting marketing spend with digital agencies, ensuring campaigns delivered successfully within budget.<br>&nbsp;</p><h3>Requirements</h3><ul><li>Having an MBA professional qualification in marketing (CIM/SLIM)/, Degree in marketing,</li><li>business management or IT would be advantageous</li><li>Google AdWords Certified, Facebook Blueprint Certified would be an added advantage</li><li>Minimum 3 to 5 Years’ experience in Digital Marketing, Analytics, SEO, SEM.</li></ul>

Associate Digital Campaign Manager

<h3>Brief</h3><p>&nbsp;</p><p>This is with alignment to the business analytics team structure where there is a need for an experienced individual to focus and develop dashboards and reports for the supply chain, Design, Market intelligence, and Merchandising functions.</p><p>&nbsp;</p><h3>Qualifications &amp; Experience</h3><p>• Experienced professional with 3 – 5 years of experience in Business Analysis.<br>• Having a Professional Qualification or Degree related to Science-based/Finance.<br>• Exposure to a range of analytical tools Power BI, Qlik, etc. to fast track and develop/implement new tools.<br>• The candidate must have a strong drive for numeric.<br>• Must have a can-do attitude.</p>

Senior Business Analyst

<h3>Responsibilities</h3><ul><li>Responsible to establish overall solution proposal delivery timelines and monitoring process for their achievement within standard timelines.</li><li>Lead support engineers and other stakeholders in the process to solve issues and get back to standards and mitigate delays.</li><li>Monitor solution design standards and costing accuracy, operation and streamline any deviations in the projects.</li><li>Lead continuous improvements in the processes and standards looking at the market demand and environment/industry changes.</li><li>Responsible to Monitor and control overall solution implementation and delivery timelines and ensure their achievement within SLAs.</li><li>Ensure to decide remedial actions for any deviations, and support engineers, other stakeholders in the process to solve issues and taking implementation of projects back to standards timelines and SLAs.</li><li>Require to direct teams to ensure high quality sustainable solutions are given to corporate customers and thereby cater for business targets.</li><li>Responsible for customer requirement gathering and assure solution delivery is according to customer expectation and budgets.</li><li>Accountable to Present weekly/monthly/annual KPI and other operational reports and findings</li><li>Lead the department in relevant planning and operational meetings/activities</li><li>Require to plan and request budgets related to network operations activities</li><li>Responsible to set Targets for Staff members to achieve from Training &amp; Development</li><li>Monitor and evaluate the development of the staff and making use of the new skills of theirs.</li></ul><p>&nbsp;</p><h3>Requirements</h3><ul><li>Should possess a B.Sc. Engineering Degree in Electronic/Telecommunication/IT or Equivalent Qualification</li><li>Excellent Project Management Skills</li><li>Excellent knowledge in modern technology and applications</li><li>Minimum 6-7 years of experience in a relevant field would be an added advantage.</li></ul>

MTU Solutions Specialist

<h3>Responsibilities</h3><ul><li>Provide SEO analysis and recommendations in coordination with elements and structure of websites, Web pages &amp; App Stores</li><li>Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific.</li><li>Administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) for purposes of diagnostic reporting on projects</li><li>Help to create and support marketing content to socialize and use for social media purposes (e.g. videos briefs, blog posts)</li><li>Implement link-building campaigns in coordination with SEO goals.</li><li>Assist in the development and execution of communication/content strategies via social communities in coordination with SEO goals.</li><li>Keep pace with SEO, search engine, social media, and internet marketing industry trends and developments.</li><li>Research and administer social media tools in support of Search Engine strategy.</li><li>Monitor and administer web analytics dashboards, reports, and key reporting tools, and point out key areas of importance in accordance with goals.</li><li>Monitor and evaluate search results and search performance across the major search channels.</li><li>Communication to team and management on project development, timelines, and results.</li><li>Work closely with the other team members to meet the brand’s goals.</li></ul><p>&nbsp;</p><h3>Requirements</h3><ul><li>Having a Diploma/ Degree in Marketing, Management, IT, etc. in related fields would be an added advantage.</li><li>Excellent knowledge and experience using the following tools and software: Google Analytics, Search Console, Yext, Ahrefs, Crazy Egg, Open Site Explorer, and Screaming Frog.</li><li>Experience with Google analytics and passion for SEO and internet marketing</li><li>Minimum 3 to 4 years of working experience with SEO.</li></ul>

SEO Analyst

<h3>Responsibilities</h3><ul><li style="text-align:justify;">Strategic planning on the enhancement of existing &amp; new Loyalty &amp; related business development to ensure</li><li>Leadership &amp; sustainability in the dynamic marketplace.</li><li>Plan, coordinate &amp; execute key developments of points based Loyalty programs &amp; related products to</li><li>Ensure strategic initiatives are translated to action efficiently.</li><li>Supervise &amp; manage the overall Star Points product &amp; ensure the smooth functioning of the product</li><li>Through both internal &amp; external relations while maximizing the effectiveness &amp; efficiencies of resources.</li><li>Develop expand &amp; manage both partner network &amp; customer base supporting product strategies.</li><li>Plan, coordinate &amp; execute key projects &amp; developments assigned by the corporate management related to</li><li>Group business development fulfilling the corporate objectives.</li><li>Identify &amp; propose the best options of delivering the project outcomes maximizing the resource utilization</li><li>Effectively &amp; efficiently.</li><li>&nbsp;Keep track of similar business models locally and internationally and provide constant feedback to</li><li>management whilst incorporating new find to the existing business</li><li>Provide strategic and tactical support for promotional and communication campaigns and establish KPIs,</li><li>Processors and proposals etc. for effective execution of the Star Points product.</li><li>Plan &amp; execute promotional activities with partner merchants for Star Points with a focus on best customer engagement.</li><li>Coordinate with relevant internal &amp; external parties in organizing operationalizing the promotional events with the best use of resources.</li><li>Ensure all the marketing &amp; communication activities are executed timely, while product &amp; partner expectations are achieved.</li><li>Lead &amp; Coordinate with the account management team to maintain a healthy &amp; fruitful partner base. Exploit business opportunities related to loyalty &amp; take Strategic initiatives of collaborative business leadership.</li><li>Provide constant feedback to management on partner requirements and work on fulfilling such requirements</li><li>Provide cross-functional assistance &amp; strategic support to other internal products and to other divisions with the strengths of partner network &amp; relationship.</li><li>Accountable for managing the operational workforce and guiding them to achieve their targets</li></ul><p>&nbsp;</p><h3>Requirements</h3><ul><li>Degree in Business Management / Marketing or equivalent professional qualification. Postgraduate</li><li>qualification would be added advantage</li><li>Strong interpersonal skills / Excellent written &amp; verbal communication skills / supervisory skills / analytical skills</li><li>Minimum of 15 years experience in the related area<br>&nbsp;</li></ul>

Head of Loyalty Business

<h3>Responsibilities</h3><ul><li>Responsible for planning and overseeing all digital marketing campaigns to ensure they are completed in a timely fashion and within budget.</li><li>Plan and designate resources, manage budgets monitor progress, ensure quality assurance, and keep stakeholders informed on all digital marketing campaigns.</li><li>Maintains online marketing staff job results by counseling and disciplining employees, and planning, monitoring, and appraising job results.</li><li>Develops online marketing staff by providing information, educational opportunities, and experiential growth opportunities.</li><li>Collaborate with Brand Management and Business Units to increase synergies through cohesive strategies.</li><li>Accountable for KPIs for all digital campaigns, end to end campaign design, implementation, optimization, measurements/ROI, and reporting.</li><li>Responsible for establishing, monitoring, and optimizing agency/vendor relationships.</li><li>Work closely with BM &amp; BU in developing digital campaign plans based on brief – proposal to specify key insights, trends, proposalsTG, target KPIs, budgets and duration of campaign.</li><li>Liaising with partners like Google &amp; Facebook on industry first innovations, training, and workshops, etc.</li><li>Prepare the digital marketing budget with the Head of Online Marketing.</li><li>Responsible for budget management across multiple digital channels and budget utilization.<br>&nbsp;</li></ul><h3>Requirements</h3><ul><li>Minimum 6 to 8 Years’ experience in Digital Marketing, Analytics, SEO, SEM.</li><li>Having an MBA professional qualification in marketing (CIM/SLIM)/, Degree in marketing, business management or IT would be advantageous.</li><li>Google AdWords Certified, Facebook Blueprint Certified would be an added advantage.</li></ul>

Lead Digital Campaign Manager

<h3>Brief</h3><p><br>Opportunity for Cloud Engineers to join a team operating on Google Cloud Platforms. A candidate with previous experience of leading an Open Source - Cloud-based project will be highly considered.<br>Previous experience in developing PHP, NodeJS on (Monolith / Microservices) Applications would be a great plus.</p><p>&nbsp;</p><h3>The Job</h3><p>• Develop and maintain solutions that automate the configuration, provisioning, deployment, scaling, and monitoring of our core systems.<br>• Oversee automated deployments into our QA &amp; Production environments.<br>• Ensure high availability and acceptable levels of performance for our applications.<br>• Work closely with other teams (QA, software development, security) to automate workflows, release high-quality and well-tested software, and troubleshoot production issues.<br>• Contribute to the success of the organization by helping others accomplish job results, learning new skills needed by the team, and finding new ways to help the team.</p><h3>&nbsp;</h3><h3>The Person</h3><p>• 4+ years' experience delivering applications to production and supporting them<br>• Experience with Google Cloud Platform components such as Kubernetes Engine, S3, Cloud Storage, RDS, Cloud SQL, Cloud Front, Cloud CDN, Container Registry, VPC cloud networking.<br>• Experience with Dockerizing applications and Docker containers.<br>• Experience with Kubernetes architecture, clusters, services, secrets.<br>• Experience with Git, GitOps, CI/CD.<br>• Experience with CI/CD tools like Jenkins, CircleCI, GitLab.<br>• Experience with several of the following technologies: Node.js, RabbitMQ, PostgreSQL, MySQL, MongoDB.<br>• Experience with Linux and database administration (PostgreSQL, MySQL, MongoDB)<br>• Experience with microservices architecture.<br>• Experience with security compliance.</p>

DevOps Engineer

<h3>Responsibilities</h3><ul><li>Defines the detailed business question / problem &amp; identify the data that could be used within the project</li><li>Extensive use of analytical and technical skills to better understand and solve the problem.</li><li>Serve as single SPOC for new requirements elicitation, elaboration and documentation in Jira (reports,dashboards and analytic projects)</li><li>Work with business / support units to identify opportunities for leveraging organizations data to drive business</li><li>Carry out exploratory data analysis, visualization, hypothesis testing.</li><li>Present findings &amp; actionable intelligence to stakeholders &amp; senior management through data visualization tools.</li><li>Define activities, strategic direction, scope, and timelines on data science projects.</li><li>Evaluate business process integration options, offer design, prescriptive analysis for successful business Deployment</li><li>Adhere to agile development practices.</li><li>Write reports and delivers presentations to all levels of colleagues and peer groups in ways that support the business.</li><li>&nbsp;Managing operational report requests via Tableau / Safe Harbor &amp; identify the project backlog and backlog grooming.</li><li>Ensure that the solutions produce insights that the business can interpret and execute</li><li>Effectively communicate benefits of insights to business users to drive adoption</li><li>Define performance tracking metrics for Growth Hacking Programs &amp; marketing BTL campaigns including incremental take up, revenue etc &amp; report to show improvements</li><li>Measure impact / ROI and identify further optimization</li><li>Research on industry best practices and work with internal / external parties on RnD tasks</li><li>Prepare roadmaps, investment papers and research on emerging technologies</li><li>Communicates and works with business subject matter experts for continuous improvement of methodologies</li><li>Carry out trials, adaptations of methodologies</li></ul><h3>Requirements</h3><ul><li>Degree in Engineering / Statistics / Physical Science</li><li>Should Strong analytical, problem-solving, Interpretation and conceptual competencies</li><li>Hands on experience with analytical tools (SQL/Tableau/MS SSRS)</li><li>Minimum of 7 years’ experience in Analytical environment</li></ul>

Senior Analytics Translator

<h3>Responsibilities</h3><ul><li>Responsible for identifying Emerging Enterprise sales opportunities within existing large enterprise cliental base. Ascertain new business opportunities by understanding the business and its requirements to convince the customer of the product and service provided.</li><li>Support in Increasing retention, revenue growth, the value of services by building on available business relationships that currently exist within the Dialog enterprise portfolio.</li><li>Determining the appropriate product and solutions to best suited for customers analyzing the need and requirements in order to ensure emerging products achieve desired business objectives.</li><li>Maintain good relationships with the customers to constantly understand business requirements in order to develop strategies to be able to retain customers and attract new customers.</li><li>Work towards achieving revenue growth targets cascaded by the vertical sales manager for emerging enterprise products year on year in order to ensure revenue growth.</li><li>Responsible for maintaining a decision-making high degree of customer satisfaction in the allocated industry in order to ensure the customer decision making units understand the value of Dialog products and services and overall offering in comparison to other operators.</li></ul><h3><br>Requirements</h3><ul><li>Possess a Degree in Marketing</li><li>Fully qualified in CIM/SLIM</li><li>MBA will be an added advantage</li></ul>

Account Manager

<h3>Brief</h3><p>&nbsp;</p><p>We are looking for a dynamic professional with a passion to further an advanced career in Merchandising. Working with an experienced, credible professional team, you can aspire to become a sought-after professional in the future. The ideal candidate should be an energetic, team player with excellent communication skills - hardworking towards delivering end<br>Objectives by working seamlessly in a team environment.</p><p>&nbsp;</p><h3>The Job</h3><p>&nbsp;</p><ul><li>Send courier packages to Customers and internal packages to local suppliers as required by following the relevant SOP.</li><li>Check the Buyer PO to ensure all details (price, delivery, etc.) are correct.</li><li>Oversee the handover of confirmed styles to the production team, Ensure all details are complete and well presented.</li><li>Receive a detailed and complete handover from the development merchandise team and ensure all details are clearly understood.</li><li>Work with other departments (Technical, Fabric, product) to manage supplier evaluations and support in improving all aspects of supplier performance.</li><li>Conduct all aspects of sampling and fabric testing according to SOP's. Interact with other departments such as Technical and Fabric as required.</li><li>Oversee all aspects of sampling and fabric bulk testing according to SOP's. Interact with other departments such as Technical and Fabric as required.</li></ul><p>&nbsp;</p><h3>The Person</h3><ul><li>3-4 years of experience as a bulk merchandiser</li><li>Academic and a Degree / Diploma or professional qualification in Merchandising Strong negotiation and Analytical skills.</li><li>Excellent verbal and written communication skills</li><li>Proficiency in Windows, including MS Word, Excel, and PowerPoint, Knowledge of ERP system will be an added advantage</li><li>Should possess a proactive and a can-do attitude</li><li>An excellent team player with the ability to be self-motivated and work independently Excellent time management- able to work to tight deadlines, super organized, should be able to work with ad hoc/urgent requests</li></ul>

Bulk Merchandiser

<h3>The Job</h3><p>&nbsp;</p><p>• Initiating and driving maintenance processes and restoring basic conditions.<br>• Creating preventive maintenance schedules and organizing asset restoration.<br>• Manage and organize asset master data within the CMMS.<br>• Ensuring reliability and availability of all production and utility equipment.<br>• Systematic breakdown analysis and lead continuous improvement using TPM tools.<br>• Safety and Quality related maintenance tasks.</p><p>&nbsp;</p><h3>The person</h3><p>&nbsp;</p><p>• A bachelor’s degree in Mechanical/Electrical/Mechatronics Engineering.<br>• At least 5-6 years prior experience in Food and Beverage factory maintenance.<br>• All – round mechanical/ electrical &amp; PLC exposure in Plant &amp; Machinery management including Utilities.<br>• Good Knowledge of maintenance operations and CMMS.<br>• Previous Experience in the Beverage filling industry will be an added advantage.<br>• Ability to work with minimum supervision.<br>• Prior experience managing teams will be an added advantage.<br>• Excellent communication skills in English and Sinhala.</p>

Maintenance Engineer

<h3>Responsibilities</h3><ul><li>Responsible to provide inputs in the development of the UX strategy and support its implementation in order to ensure the UX (User Experience) standard across all products and services.&nbsp;</li><li>Require to identify customer habits, technology trends and design trends that will assist in developing the UX strategy and UI (User Interface) standards.</li><li>Measure the UX level of products using defined metrics and maintain a dashboard in order to identify products with UX deficiencies.&nbsp;</li><li>&nbsp;Accountable to conduct user interviews in identified user segments in order to identify common patterns&nbsp;</li><li>Responsible to construct detailed personas using the data gathered through user research in order to create context for the design.&nbsp;</li><li>Need to Identify key user characteristics and behaviors from user research in order to design the user journey for products and services &nbsp;Ensure to collaborate with internal/external teams to finalize the scope of the project to ensure alignment to the user experience objectives.</li><li>Require to design concept creation, creating user flow, sketching, wire framing, and creating clickable prototypes in order to communicate the design with the stakeholder.</li><li>Responsible to deliver a clear design specification to ensure proper communication of the UX design requirements to the development team.&nbsp;</li><li>Ensure to perform user experience reviews of products and services using heuristic evaluation and usability check lists in order to identify usability issues.</li><li>Conduct user experience testing on new products and ensure the user experience standard, prior to passing on to Pre-Launch Assurance.</li><li>Require to conduct usability testing of products and services with staff proxies/external users and analyses results to identify usability issues.&nbsp;</li></ul><p>&nbsp;</p><h3>Requirements</h3><ul><li>Should possess a BSc. Information Technology/ BSc. Computer Science or equivalent.</li><li>UX certification would be an added advantage.</li><li>Strong understanding of UX best practices.</li><li>Excellent user research &amp; focus group feedback.&nbsp;</li><li>01 to 02 years’ experience in user experience design or related field such as business analysis would be added advantage.</li></ul>

UX Designer

<p>Management Responsible for serving customers in the premium customer category. Coordinate and manage allocated accounts which entail customer visits, service requests, and resolution of issues/complaints including bill reminders and collections. Clarification of queries on a timely basis to satisfy and retain customers whilst providing exclusive service levels.</p><p>&nbsp;</p><h3>The Job</h3><p>• Develop and foster good relationships with allocated customer accounts, to create trust and confidence in the client when handling requests, confidential information, and trust.<br>• Acknowledge and act on customer requests, complaints, and inquiries received through emails, letters, and faxes as per standard SLA and follow through until item closure.<br>• Ensure accuracy and stay updated in product knowledge and related information always to provide the best service.<br>• Submit to act responsibly whilst requesting and obtaining approvals from authorized personnel for any customer offerings/ sales deviations. Ensure all documentation is correctly filled; any required additional documentation is provided (copy of NIC, proof of billing)<br>• Understand and extend eligible promotions, divisional promotions, eligible discounts, and bundle offer schemes to customers to increase sales revenues.<br>• Monitor and carry out customer credit recoveries, follow-through set credit guidelines and processors to ensure customers' communication to avoid minimum inconvenience, and payments are received on a timely basis.<br>• Adhere to divisional service SLA, e.g., first contact resolution, email response, to ensure service levels are and follow up consistently and inform the customer as per process according to set time standards.<br>• If and when required assist and serve walk-in customers at the Premium Customer lounge, including on weekends.<br>• Maintain and build customer relationships through adhering to required visit schedules and other stated divisions e.g., prior departure of the division.<br>• Obtain feedback for all the courtesy visits from customers and should be submitted for divisional processing/ reference whilst following up all inquiries and complaints.<br>• Responsible for all activities carried out by assigned username and password within the Customer Relationship Management (CRM) system, ensure data with accurate information to minimize activities such as recording complaints and issuing unique code for referencing</p><p>&nbsp;</p><h3>The Person</h3><p>• Completed GCE O/L and A/L<br>• Ideally completed a Diploma in Business Management/Administration/Marketing<br>• Degree or professional qualification will be an added advantage<br>• Excellent communication, leadership, and team-building skills.</p>

Premium Customer Care Manager

<h3>Responsibilities</h3><ul><li>Onboard influencers and educate them about the requirements to leverage their performance.&nbsp;</li><li>Develop and manage relationships with influencers to ensure timely delivery of campaigns&nbsp;</li><li>Track competitors and devise strategies accordingly. Research relevant industry experts, competitors, target audience and users&nbsp;</li><li>Keep up to date of emerging trends, technologies, and influencers&nbsp;</li><li>Attend relevant events for networking and business purposes&nbsp;</li><li>Provide recommendations to the product/ops team based on interactions.&nbsp;</li><li>Good negotiation skills to discuss and close commercials with influencers&nbsp;</li><li>Develop and execute a robust influencer marketing strategy across performance, awareness, and retention&nbsp;</li><li>Liaising with the marketing team to create and coordinate marketing strategies that work across different channels&nbsp;</li><li>Responsible to analyze the end of campaign performance, coming back to the campaign objectives and business goals, and identifying successes and areas for improvement&nbsp;</li><li>Evaluate data and prepare actionable reports, monitor their performance, and collect feedback to strengthen campaign delivery and product.&nbsp;</li><li>Responsible to manage the different campaigns of the brand, an influencer marketing manager must keep up with the latest trends on social media and within the influencer community&nbsp;</li><li>Require to be an expert on the latest social media and influencer trends and tools, providing recommendations on new channels to test and developing new ways of partnering with influencers&nbsp;</li></ul><h3>Requirements</h3><ul><li>Having a bachelor’s degree in Marketing, communications public relations or similar field would be an added advantage&nbsp;</li><li>In depth knowledge of digital media marketing industry&nbsp;</li><li>Minimum 3 years of experience in relevant field</li></ul>